AAS Frequently Asked Questions

What can be done to my home to make it easier for me to manage?

Following an assessment of your housing needs the need for some small adaptations such as grab rails or banisters may have been identified. The Assessment and Advice Service can progress these requests on your behalf.

Major adaptations such as showers or kitchen alterations, require a recommendation from an Occupational Therapist. Assessment and Advice Service can make a referral to Social Care Direct on your behalf.

If I'm not a Council tenant can I get help with the costs of making my home more accessible?

For major home improvements such as a stair lift or a shower, a recommendation is necessary from an Occupational Therapist. You will then be able to apply for help with the cost of the necessary work. Anyone with no income other than benefits may have the cost of improvements met in full.

What happens after the assessment?

After carrying out an assessment with you, the Assessment Officer will discuss possible solutions, and with your approval will:

• discuss your housing support needs with appropriate service providers
• make a referral for a bathing assessment to Health and Social Care
• award gold priority to your housing application*
• amend your application for housing to reflect your current housing situation

* Gold Priority is awarded when following an assessment it is identified that your home does not meet or can not be adapted to meet your housing need.

You can then start to make bids for any suitable property that are advertised through EH - Your Key to Choice.

What if I am not happy with the outcome of my assessment?

You are entitled to ask that we look at your case again; this process is known as appeal. Should you wish to appeal against the decision taken you should contact the Assessment and Advice Service within 28 days of receiving your decision letter.

Who can get help from the Assessment and Advice Service?

You can get help if:

• You indicate a need for, or request housing support services, including a community alarm or Telecare services.
• You identified the need for an adaptation to your current home (if it is a Council House).
• You indicate a difficulty managing in your current home when submitting EdIndex housing application form.

Can someone contact the Assessment and Advice Service on my behalf?

We take requests or referrals for assistance from:

• carers and relatives
• GP's
• Social Workers
• Health Visitors
• Support Workers
• other Housing Staff